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CALIFORNIA "Model State" Information

Revised 12/1/98


Contact Coordinator | Scheduled Meetings | Previous Reports | Police Contacts | Alarm Assn Contacts
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CURRENT STATUS (November '98):


The following agencies are using our software and successfully exporting the data files:

The following agencies have their own false alarm tracking capabilities and are sending lists of their worst offenders monthly:

The following agencies will be using our software as soon as personnel and/or computers permit:

San Bruno PD - I mailed the alarm administrator a current copy of Beta 33 Version of FAAP, as well as the operations manual.

Nine of California's participating agencies are, or will be, using the FAAP software for data collection.

Chula Vista's alarm administrator used Crystal Reports to edit their FAAP reports. I am sending her copies of any Corrective Action Reports that are completed for accounts in Chula Vista as well as my spreadsheet that I use for tracking compliance. Alarm companies have been making contact with the police department in response to the Model States Program.

Santa Ana PD dealing with the "confidentiality" issue regarding the release of alarm information.

Tiburon PD has entered all of their known alarm accounts. We should get some great data from them on false alarm factors as their alarm activation database grows.

The City of Sunnyvale had sent letters to alarm dealers doing business in their city soliciting solutions to the "false alarm problem." I made contact with the Lieutenant in charge of alarms to offer the model states concepts as a guide. He was very receptive. I have mailed a packet to him and provided our web site for additional information. My thanks to Bay Alarm for the referral.

Previous contacts for Model States information have been made from:

Laguna Beach PD, San Diego County SO, Denver PD, Riverside SO, Los Angeles SO, Moreno Valley PD, Yuba City PD, Simi Valley PD, Corona PD, Allison Perlik, Staff Editor for SDM Magazine, Central Station Security Systems (CSSS) in Anaheim, Central Monitoring (Andy Sanchez, San Diego Alarm Association Past President), City of Beverly Hills (Director of Finance Administration), Twin Cities PD (Corte Madera & Larkspur), Jerry Lenander, Executive Director of the California Alarm Association and editor of the CAA's Mirror Publication, Jason Knott, Publisher/Editor for Security Sales Magazine, Shasta County SO, Camarillo PD Substation (Ventura County SO), John Jay College, City of Orange, Pomona PD, Covina PD, Monrovia PD, Los Angeles PD, Escondido PD, Fremont PD, Riverside PD, Ventura PD, Chino Hills (San Bernardino SO), Santa Cruz PD, Hanford PD, Costa Mesa PD, Roseville PD, and Oakland PD.

All participating agencies in California are working on revisions to their alarm ordinances and/or policy changes. Updates include the following:

Irvine PD received approval on 10/13/98 of the first reading of their revised alarm ordinance.

Novato PD has a draft alarm ordinance in the city attorney's office.

Redding PD has a draft alarm ordinance - introduced at a meeting with their alarm companies on 10/28/98.

San Bruno PD has draft almost ready for review (based on the model ordinance)

Santa Clara PD has an alarm ordinance drafted. They introduced the ordinance at a meeting held on 10/01/98 with theSilicon Valley Alarm Association and other interested alarm companies.

Tiburon PD is in the process of reviewing their ordinance and policies.

Tustin PD has been working on revisions to their alarm ordinance.

Walnut Creek PD has revisions to their ordinance ready for review.

False Dispatches Reduced by 14%

Through participation in the Model States Program, the city of Chula Vista has experienced a 14% reduction in false dispatches received so far this year compared to the same time-frame from previous years. Similar results are reflected in Novato with reductions of 13%.

Huntington Beach has shown reductions in false dispatches of 11%. They have received 5,212 false dispatches during the first ten months of 1998. This compares to 5,883 for the same time period in 1997 with at least three hundred fewer alarm systems. They send out their own "corrective action reports" to all of their worst offenders.

Redding has reduced false dispatches by 6%. The police department hosted a meeting during October for all the local alarm companies in order to discuss proposed revisions to the city's alarm ordinance. The meeting was well attended and very positive. This was the first time that the Redding area alarm dealers had ever met together. They have decided to pursue becoming a formal association, and then joining the regional California Alarm Association (CAA). Further discussions emphasized their interest in finding out more about what the rest of California is doing to reduce false dispatches, as well as the rest of the nation, and how to best utilize the resources that are available through the CAA and the National Burglar and Fire Alarm Association (NBFAA).

An update from Redding PD's alarm administrator states, "We have been able to start recording more excessive alarms according to our standards for violations. This will show excessive alarms for three in 30 days, five in 90 days, and six in 180 days. The statistics for this report are separated, and the locations are receiving excessive alarm letters according to these standards."

"In contacting alarm companies about excessive false alarm locations, I am finding that most alarm companies know about the problem locations and have already taken steps to work on the problem."

Santa Clara has shown an 8% increase in false dispatches so far this year over last; however, they have 85% of their false dispatches occurring at commercial sites, compared to approximately 50% in the other cities. The fact remains, commercial sites can generate up to three times (3X) the rate of false activations that occur with residential alarms.

Other participating cities in California include Carlsbad, Foster City, Irvine, Newport Beach, San Bruno, Santa Ana, Santa Rosa, Tiburon, Tustin, Walnut Creek, and Westminster.

In all of our cities, response from alarm companies has been averaging about 50% compliance in returning the "Corrective Action Reports." I see this improving dramatically as we continue our joint effort with law enforcement and the alarm industry! Thanks to all for your continued assistance and cooperation as we strive to "substantially reduce the burden of false dispatches on the law enforcement community through this cooperative program".

SCHEDULED MEETINGS:

Sacramento Area Alarm Assn.
Regular meeting, Rancho Cordova, CA
December 1, 1998, 6:30 p.m.

CAA Winter Conference
Sir Francis Drake Hotel, San Francisco, CA
December 10-12, 1998

MEETINGS ATTENDED:

Santa Clara PD/Silicon Valley Alarm Assn.
Draft Ordinance Introduction/M. S. Presentation
Days Inn, Santa Clara, CA
October 1, 1998, 8:30 a.m.


Security Alarm Dealers / Police Meeting
Southern California Area
Irvine Conference and Training Center
One Civic Center Plaza, Irvine
October 12, 1998, 10 a.m.- Noon


ADI Northern California Super Expo
Santa Clara Marriott Hotel
2700 Mission College Blvd.
Santa Clara, CA
October 29, 1998


Redding PD/Alarm Dealers Meeting
Draft Ordinance Introduction/M.S. Presentation
Redding City Council Chambers
October 28, 1998 10:00 a.m.


PREVIOUS REPORTS:

Reported 10/8/98

The following agencies are using our software and successfully exporting the data files:

The following agencies have their own false alarm tracking capabilities and are sending lists of their worst offenders monthly:

The following agencies will be using our software as soon as personnel and/or computers permit:

San Bruno PD - As of mid-October, the alarm officer was not certain if they were going to continue to participate in the Model States Program or just the Adopt-A-City Program. Without an alarm ordinance in place, he is finding it very labor-intensive to identify even his worst offenders. I offered to come down and install FAAP software for them - even if they elect to drop out of our program, they are more than welcome to use our tracking software if they would like.

Nine of California's participating agencies are, or will be, using the FAAP software for data collection.

Chula Vista PD is successfully entering alarm data once again. They are using the re-imported data that they had sent to me for my reports after experiencing "errors" and "corrupted data base" messages while using their original data. They did not "zip" their data to the programmer this time. They had tried once before and the attempt was unsuccessful.

Santa Clara PD had their corrupted data file corrected and were able to reload that data into FAAP. This allowed them to recover any lost data that they had originally input in their program. This included incident numbers and any other pertinent information regarding the alarm activations, etc. ( When they just re-imported the exported data, ‘comment' information was lost.) O/T authorized to catch up with input.

*Santa Ana PD is dealing with the "confidentiality" issue regarding the release of alarm information. They have sent 13,500 letters to promote their permit system and to capture more alarms. Field personnel hand out permits when signing off on site inspections. This has proven to be extremely time consuming; however, the resulting information should be well worth the time spent. They are hiring two new people under an "emergency hiring" just to catch up with the alarm workload.

Tiburon PD has entered all of their known alarm accounts. We should get some great data from them on false alarm factors as their alarm activation database grows.

Denver PD - Their Chief of Police wanted information on the Model States Program in preparation for the IACP Conference. Laguna Beach PD and San Diego County SO both received Model States packets at the meeting in Irvine.


Previous contacts for Model States information have been made from:
Riverside SO, Los Angeles SO, Moreno Valley PD, Yuba City PD, Simi Valley PD, Corona PD, Allison Perlik, Staff Editor for SDM Magazine, Central Station Security Systems (CSSS) in Anaheim, Central Monitoring (Andy Sanchez, San Diego Alarm Association Past President), City of Beverly Hills (Director of Finance Administration), Twin Cities PD (Corte Madera & Larkspur), Jerry Lenander, Executive Director of the California Alarm Association and editor of the CAA's Mirror Publication, Jason Knott, Publisher/Editor for Security Sales Magazine, Shasta County SO, Camarillo PD Substation (Ventura County SO), John Jay College, City of Orange, Pomona PD, Covina PD, Monrovia PD, Los Angeles PD, Escondido PD, Fremont PD, Riverside PD, Ventura PD, Chino Hills (San Bernardino SO), Santa Cruz PD, Hanford PD, Costa Mesa PD, Roseville PD, and Oakland PD.

#1) The first California alarm dealer / police meeting was successful and very well attended. The City of Irvine served as host on October 12th to this esteemed group of alarm company operators and law enforcement personnel. Presenters included Chief Charles Brobeck, Stan Martin, George Gunning, Frank Burke, and Pam Harlan. The audience was comprised of nearly 100 attendees; fourteen (14) law enforcement agencies were represented, and fifty (50) alarm companies. "Worst offenders" printouts were given to those companies whose clients had accrued the most false dispatches from the various participating agencies. Those accounts will be visited by their alarm company and a "corrective action report" will be filled out, signed by both the customer and the alarm representative, with the completed documents then faxed back to the state coordinator.

Fifty-one (51) alarm companies were identified as having accounts that were excessive. Only nineteen (19) of those companies responded to the meeting announcement. A second letter has gone out to those that did not respond and another meeting could be held with them and Chief Brobeck.

May we take this opportunity to THANK those of you that took the time to meet with us. Your attendance and cooperation are truly appreciated. Those who RSVP'd included representatives from:


#2) Santa Clara Police Department hosted a False Alarm Reduction Program meeting on October 1st. At least eleven alarm companies were represented as well as the alarm administrator from Tiburon Police Department. After a warm welcome from Chief Charlie Arolla , and my overview of the Model States Program, all were given an opportunity to review and comment on Santa Clara's revised alarm ordinance. Lt. Walter Rees put together a Power Point presentation that was concise and informative. There was much discussion - this was reflected in the minutes of the meeting that CSO Robin Flores disseminated the next day with all comments addressed. Chief Arolla offered to discuss the possibility of county-wide standardization of false alarm ordinances and permits with the Santa Clara County Chief's Association. He serves as President of this group.

The police department is looking forward to working with the Silicon Valley Alarm Association (SVAA) membership as well as any other company doing business in their city. Copies of the draft were subsequently given to Golden Gate Alarm Association (GGAA) and to East Bay Alarm Association (EBAA) for their input. Thanks to the following alarm companies for participating: Matsuura Morikawa Company, Protection Service Industries (PSI), Sonitrol, Europlex Technologies, ADT Security, Bay Alarm, RFI, Escobar Security, All Guard, Grand Central Station, and SecurityLink from Ameritech. Future meetings with the alarm companies will be held.


#3) Successful meeting with Redding PD and their alarm dealers on October 28th.

In preparation for the first discussion regarding Redding's revised ordinance, the local alarm companies met the Monday prior to this meeting to review the draft. Mike Carpenter from Precision Alarm was appointed as spokesperson for that group. On October 28th, ten alarm companies were represented and a Shasta County Sheriff Sergeant was also in attendance (they had requested Model States information, so I asked that they be included in this meeting.) Our thanks to the alarm companies in attendance , which included: California Safety Company, Hue & Cry Security Systems, Precision Alarm, Bay Alarm, Giles Lock & Security Systems, Pro-Tech, Northern California Security, North State Security, and Masor Alarm.

This was the first time that the Redding area alarm dealers had ever met together. They have decided to look into becoming a formal association, and join the California Alarm Association (CAA). Further discussion emphasized their interest in finding out more about what the rest of the State is doing and how to best utilize all the resources that are available through the CAA.

The alarm dealers are going to meet again to consolidate their comments and/or concerns. Patty Hartman, President of the Sacramento Area Alarm Association (SAAA), also was given a copy of the draft and will review and provide comments. Next, the alarm company operators will either meet again with the police department or the city may even host a workshop so that everyone interested can go over the changes from the existing ordinance point by point.

This was a very positive meeting. The partnership that Model States talks about so frequently between law enforcement and the alarm companies was quit evident. Chief Blankenship has allowed Sergeant Rich Nance (alarm administrator) to work closely with the alarm companies; in response, the alarm companies are working closely with the police department. Everyone WINS, including the consumer!!!

#4) All participating agencies in California are working on revisions to their alarm ordinances and/or policy changes. Updates include the following:

Irvine PD received approval on 10/13/98 of the first reading of their revised alarm ordinance.

Novato PD has a draft alarm ordinance in the city attorney's office.

Redding PD has draft alarm ordinance - introduced at a meeting with their alarm companies on 10/28/98.

San Bruno PD has draft almost ready for review (based on the model ordinance)

Santa Clara PD has an alarm ordinance drafted. They introduced the ordinance at a meeting held on 10/01/98 with the Silicon Valley Alarm Association and other interested alarm companies.

Tiburon PD is in the process of reviewing their ordinance and policies.

Tustin PD has been working on revisions to their alarm ordinance.

Walnut Creek PD has revisions to their ordinance ready for review.

#5) Lists of worst offenders are being compiled from each participating agency.

Our participating police departments that are able to generate alarm data are provided with "report cards" on alarm companies with excessive accounts. Most departments are handling these accounts themselves (i.e. Tiburon PD, Tustin PD, Redding PD, Newport Beach PD, San Bruno PD, Foster City PD, Novato PD, Santa Clara PD, Walnut Creek PD, and Santa Rosa PD);others, I send the "Corrective Action Reports" under the individual police chief's signature. These include Irvine PD, Chula Vista PD, Carlsbad PD, Westminster PD, and Huntington Beach PD. Statistics on compliance will be available as the numbers grow. Follow-up meetings with the companies representing these accounts are on-going.

#6) I have created a spreadsheet to track alarm company responses to their "worst offenders" by city. This information will be made available to each Chief and Alarm Administrator.

#7) I received the list of contact persons from Curt Wengeler (Adopt-A-City) for alarm companies that operate mostly in the Bay Area. I have sent copies to our participating cities in that area. Thanks, Curt. The list is very helpful!

Reported 9/8/98

The following agencies are using our software and successfully exporting the data files:

The following agencies have their own false alarm tracking capabilities and are sending lists of their worst offenders monthly:

The following agencies will be using our software as soon as personnel and/or computers permit:

Nine of California's participating agencies are/or will be using the FAAP software for data collection.

Chula Vista PD's FAAP "crashed" this month. I sent them another copy of Beta 33 and returned all of their exported files to them for reinstallation. This was not effective. They are unable to use the program at this time. We are exploring solutions.

Novato PD experienced some problems with FAAP after installing a zip drive. They resolved the problems and are exporting their current data.

Santa Clara PD experienced a "corrupted file" error; however, we were able to recover the program by reinstalling Beta 33 and importing all of their data files back into FAAP. The program locked up once again. The programmer is looking at the corrupted data files. One major concern with re- importing the data that has been exported is that the agency loses any additional information they may have entered (event numbers, status, etc.), as well as the billing information.

*Santa Ana PD is still dealing with the "confidentiality" issue regarding the release of alarm information. They will be in attendance at our dealers meeting in Irvine in October.

Tiburon PD has entered all of their known alarm accounts. We should get some great data from them on false alarm factors as their alarm activation database grows.

Vallejo PD's Still awaiting information. I have asked Chief Brobeck to contact Chief Nichelini to see if they still want to participate in the Model States Program.

Redding PD is not using FAAP; however, their communications manager has imported data from their CAD system and their permit files into a Microsoft Access database and is in the process of creating reports that will track the worst offenders as well as create their billing invoices, etc. Their alarm administrator has been compiling their data manually and estimates this automation will eliminate two- thirds of his workload when it comes to tracking the alarm activations. Their draft revisions to their alarm ordinance are in their city attorney's office.

Riverside SO, Los Angeles SO, Moreno Valley PD, Yuba City PD, Simi Valley PD, and Corona PD have all requested additional information on the strategies of the Model States Program. These requests were made as a result of a panel discussion on alarms at the CPOA Conference.

Allison Perlik, Staff Editor for SDM Magazine requested information on Model States for an upcoming article.

Previous contacts for Model States information have been made from Central Station Security Systems (CSSS) in Anaheim, Central Monitoring (Andy Sanchez, San Diego Alarm Association Past President), City of Beverly Hills (Director of Finance Administration), Twin Cities PD (Corte Madera & Larkspur), Jerry Lenander, Executive Director of the California Alarm Association and editor of the CAA's Mirror Publication, Jason Knott, Publisher/Editor for Security Sales Magazine, Shasta County SO, Camarillo PD Substation (Ventura County SO), John Jay College, City of Orange, Pomona PD, Covina PD, Monrovia PD, Los Angeles PD, Escondido PD, Fremont PD, Riverside PD, Ventura PD, Chino Hills Sheriff Station, Santa Cruz PD, Hanford PD, Costa Mesa PD, Roseville PD, and Oakland PD.

Letters and flyers for the October 12th Southern California alarm dealers meeting were mailed early this month. In addition to the material mailed by the Model States Coordinator, letters went out from the office of Chief Charles Brobeck, Irvine PD, who is the IACP liaison for the Model States Program. As of the end of September, we have received over sixty reservations for that meeting.

All participating agencies in California are working on revisions to their alarm ordinances and/or policy changes. Updates include:

Lists of worst offenders are being compiled from each participating agency. Follow-up meetings with the companies representing these accounts are ongoing.

California's participating police departments that are able to generate alarm data are provided with "report cards" on alarm companies with excessive accounts. Some departments are handling these accounts themselves; others, I send the "Corrective Action Reports" under the individual police chief's signature. Statistics on compliance will be available as the numbers grow.

Reported 8/8/98

STATUS - PARTICIPATING CALIFORNIA CITIES

The following agencies are using our software and successfully exporting the data files:

The following agencies have their own false alarm tracking capabilities and are sending lists of their worst offenders monthly:

The following agencies will be using our software as soon as personnel and/or computers permit:

The remaining California agency has not submitted their worst offenders list to date:


Nine of California's participating agencies are/or will be using the FAAP software for data collection.

One problem we are experiencing in California is with the vast numbers of alarm company operators licensed to do business in our state, there are multiple company names in the "alarm company" drop-down button. For example, their are at least six licensed alarm companies with the same name, just from different cities. If the jurisdiction does not know which specific company to credit the false alarm to, it makes follow-up more difficult when we send out the Corrective Action Reports. I am trying to compile a list of contacts for the various alarm companies to facilitate this in the future. I have also requested the contact list that Adopt-A-City has compiled for alarm companies, mostly in the Bay Area. They have been more than willing to share. My thanks to Pam and Rudy Alva, and to Curt Wengeler for their continued support and help.