Chula Vista PD Profile - Con't

Chula Vista initially struggled with the FAAP software. By early May, they were generating General Protection Faults (GPF) more and more often as they struggled to input the data so that we could start identifying their "worst offenders". We had the programmer work with them directly, but it was July before the problems were resolved. By early August, I had received a copy of a letter signed by Chief Emerson that I mailed, along with the Corrective Action Report, to all of the appropriate alarm companies of record regarding their customer’s excessive accounts.

Again, in September, the alarm administrator began having trouble with a "corrupted database" in FAAP. We had tried many avenues by this time to resolve these issues. I then sent back all of the monthly exported data disks that they had provided to me, along with a new set of FAAP #33 disks.

By October the department was back up and running; however, the exported data did not include any of the "comment" fields from the initial data entry so they kept trying to work with the existing data.

By November they were using Crystal Reports to successfully edit the reports generated by FAAP to accurately display their data.

By December the alarm administrator commented that "…the FAAP database program has been so beneficial. All of the heartache and headaches were really worth it. We are now tracking chronic offenders we never tracked before and are able to identify them readily."