Letter Index

THE CITY OF SANTA CLARA
CALIFORNIA
1541 CIVIC CENTER DRIVE
SANTA CLARA, CA 95050

November 18, 1998

ADI
Attn: Stan Martin
12880 Valley Branch Lane
Farmers Branch, TX 75234

The Santa Clara Police Department has been an active participant in the Model States Program for over a year. Model States has been an important factor in our ability to move forward with our own false alarm reduction efforts. The coordination and assistance provided by Model States has aided in the standardization and updating of our False Alarm Reduction Program.

Model States has been instrumental in establishing communication between the local alarm industry and the police department. The significance of having the alarm industry's support, as demonstrated in the Model States Program, has provided us the ability to engage the local alarm companies in our pursuit of reducing false alarms.

The software assistance provided to us through the Program has allowed for more accurate reporting of chronic offenders referred to as our "horrible performers". The capabilities designed into the false alarm tracking software also allow us to meet the needs of the alarm industry by identifying their problem "end users" easily and accurately.

The Santa Clara Police Department clearly demonstrates that the Model States Program is a viable and necessary element in dealing with the serious issue of false alarms. It is our position that the Model States Program is of value, really works, and its' continuation is critical to our needs.

Sincerely,

Charles R. Arolla
Chief of Police

CRA:wbr

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