As previously suggested, to properly manage an issue it is essential that its parameters be measured. We believe it is essential to have in place an automated system to track false dispatches and identify the worst abusers and the responsible Alarm Company.

With accurate information a department may consider publishing alarm company false dispatch rates (same as health reports for restaurants), assuming all alarm companies are given ample notice with the opportunity to correct their worst clients. Contact: Salt Lake City PD for more information.

Essential Basic Capabilities:

• Handle alarm registrations and renewals
• Linking the alarm user to their alarm servicing company
• Creating reports that identifies the worst offenders
• Cumulative tracking of false dispatches
• Separate tracking of Commercial and Residential sites
• Automatic calculation of the "alarm factor" for standardized comparisons

Desirable Capabilities:

• Billing/ accounts receivables process – permits/fines
• Automatic notification to users on every false dispatch
• Tracking alarm school participants
• Full CAD integration with alarm tracking software

A SAMPLE SOFTWARE PROGRAM IS AVAILABLE FROM THE CENTRAL STATION ALARM ASSOCIATION THAT CAN BE USED AS A TEMPLATE FOR A CUSTOM PROGRAM OR THE FALSE ALARM REDUCTION ASSOCIATION CAN PROVIDE A LIST OF CURRENT SOFTWARE VENDORS AND A MORE DETAILED OUTLINE OF ESSENTIAL ELEMENTS TO CONSIDER IN A PACKAGE.